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Command Center Handbook: Proactive IT Monitoring provides guidance for optimizing IT operational environments and strategies to help cut costs, reduce complexity and increase operational efficiency while improving availability and service delivery. The book serves as a guide for building an optimized operational environment, exploring innovative solutions for reducing IT related faults and expenses, with analysis and case studies from the financial services industry, where an optimized IT environment is a must.
- Sales Rank: #1803604 in Books
- Published on: 2014-01-16
- Original language: English
- Number of items: 1
- Dimensions: 9.00" h x .38" w x 6.00" l, .52 pounds
- Binding: Paperback
- 168 pages
Review
"Really gets to the heart of what IT is all about."
--Paula Klein, Smart Enterprise Exchange editor
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About the Author
Abdul A Jaludi, Co-Founder, President & Chief Executive Officer of TAG-MC, is an expert in data center operations, incident management and command centers.
Jaludi has 28 years of experience with data center operations and command centers. His contributions include helping establish one of the most efficient mainframe banking environments in the world. His accomplishments include department, function, process, and tool innovation and optimization. His work includes full reviews of monitoring, overnight batch processing, alert notification, change, incident and problem management for the purpose of improving service to the customer and reducing IT costs.
Most helpful customer reviews
1 of 1 people found the following review helpful.
Specific and well organized
By Ali Julia
If you are looking at this book chances are you already have a command center and want to improve how it functions. How do you start? A section called "Improvement Recommendations" will get you started. The author recommends:
(1) identify all manual tasks
(2) identify failures by type
(3) use database space management package
(4) implement automated failure recovery
(5) identify all stops
(6) implement self-service desk
(7) replace manual check-off list by automated real-time monitoring.
What metrics should a good monitoring system collect? On pages 99-101 the author provides a list of suggestions. Chapter 9 concentrates on Alerts and how to reduce them. Chapter 10 contains case studies. Case studies 1,5,6 talk about a poorly managed command centers and improvements. Case studies 2,3,4 discuss various aspects of merging several command centers.
Is your business ready to handle a natural disaster? What tasks need to be automated? What contingency plans need to be in place? How to organize your command center for efficient operation? How to reduce a back log of problems? Proactive IT Monitoring provides a guide to address these issues.
This book is written by Mr. Jaludi who has 28 years of experience with the command centers in the financial service industry. His real world experience really comes through on every page. This books is specific and detailed. If your goal is to improve or create a command center in your company this book will make your job easier.
Ali Julia review
[I was provided a review copy of this book]
Table of contents
Prologue
Introduction
The Operations Center (Command Center)
Chapter One: What is an Operations Command and Control Center?
Chapter Two: Composition of the Command Center
Chapter Three: Organizational Structure
Chapter Four: Command Center Design
Chapter Five: Command Center Interactions
Chapter Six: Automation
Chapter Seven: Process Improvement
Chapter Eight: Metrics (Statistics) (KPI)
Chapter Nine: Alert Management
Chapter Ten: Case Studies
Closing Epilogue
About the Author
1 of 1 people found the following review helpful.
WHERE VALUE BECOMES VISIBLE TO THE CUSTOMER- A MUST READ FOR OPS AND DEVOPS
By Paul Fibkins
This book is a clearly written 'how to' Operations playbook. It is based on IT Infrastructure Library best practices and covers all of the major processes and functions that one would require to provide high quality services and state of the art automation solutions. As a global director at a leading global financial services firm for 30 years, a faculty adjunct at the Gabelli Business School, Fordham Unversity and a IT Consultant, I highly recommend Proactive IT Monitoring - Paul Fibkins, ITIL Expert and PMP.
1 of 1 people found the following review helpful.
Well organized, clear and stuffed of useful hints
By Davide
The book helps you to create and improve a command center, giving you many hints, spreading from efficiency improvement to disaster prevention.
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